Refund policy

Thank you for shopping at Aqua Parts Direct. If you are not entirely satisfied with your purchase, we're here to help.

• Return Window: You have 30 days to return an item from the date you received it.
• Item Condition: To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it, with original packaging and accessories.
• Shipping Fees:
  • If the return is due to our error or a product defect, we will cover the return shipping costs.
  • If the return is due to personal reasons (e.g., ordered the wrong part), you will be responsible for paying your own shipping costs for returning your item.
• Refunds: Once we receive your item, we will inspect it and initiate a refund to your original payment method within 3-5 business days.
• Contact Email: support@aquapartsdirect.com